Deposits- We require a minimum deposit of $500 per person to secure all bookings, with the balance of trip costs due 90 days prior to your departure from the U.S.We reserve the right to request additional deposits to cover the cost of any flights or services which require earlier than typical payment in order to secure the reservation due to factors such as high-season travel or large group size.Any bookings confirmed by us upon receipt of your deposit are subject to availability if final payment has not been received as set forth above. Price Modifications - The cost of our trips is based on prevailing travel supplier tariffs, travel supplier and government tax rates, regional fuel costs, and exchange rates between the U.S. dollar and foreign currencies at the time of booking.These costs are unlikely to change unless there are unexpected surcharges by airlines, ground operators or hotels, the implementation of new travel taxes by suppliers or government entitites, or extreme fluctuations in fuel costs or exchange rates.Travelers who have paid in full will not be affected by these increased costs, should they occur; however, travelers who have not paid in full may be subject to a surcharge in the event unexpected price increases such as those described above were to occur. For group trips, bookings will be acknowledged in the order in which they are received until the maximum group size has been reached.Should the stated minimum group size not be met, we reserve the right to continue the program utilizing multiple regional guides in lieu of a single senior tour leader and/or apply a small group surcharge of up to 10% of the land cost. Forms of Payment Accepted - We accept personal checks and wire transfers.Checks should be made out to “From Lost to Found Travel” and mailed to 2105 Pine Street, Philadelphia, Pennsylvania, 19103-6513.For wiring instructions, please contact us at 215-731-9553 or by email at firstname.lastname@example.org. Single Travelers - We will make every effort to match single travelers with same-sex roommates if desired. However, if we are unable to do so, or if your original roommate cancels prior to the time of trip departure, you will be charged a single supplement fee.Furthermore, if a single room must be assigned to you mid-tour due to roommate incompatibility issues, a pro-rated single supplement charge will be assessed.
Hotel Room Allocation – We will make best efforts to ensure that you get the room type (e.g., king/twin, smoking/non-smoking) and room category (e.g., standard, deluxe, suite) originally selected at each hotel or guesthouse in your itinerary. However, from time to time, the allocation of hotel rooms is subject to availability at the time of check-in. In the event your original room type or category is unavailable, our local ground staff will work with hotel personnel to find the best alternative room options.
Young Travelers – Individuals under the age of 21 are allowed to travel with us only under the strict supervision of a parent, guardian or other direct family member.
Traveler Questionnaire - Upon receipt of your trip deposit, you will receive a comprehensive sign-up package and Client Profile Form which must be completed to the best of your ability and returned to us at your earliest convenience. This Client Profile Form will contain inquiries concerning your personal health and any medical conditions which you may currently have or have had in the past.We ask these questions because a number of factors make traveling overseas more strenuous than traveling in the U.S. and it is critical that travelers with any medical problems or dietary restrictions make them known to us well in advance of their departure date.All personal medical information will be kept confidential. Travel Insurance & Evacuation Services – Your trip sign-up package will also include information on how to purchase trip cancellation/interruption, baggage delay/loss, medical/security evacuation and supplemental medical expense coverage.It is important to note that, in order to have a pre-existing medical conditions waiver and a cancel-for-any-reason waiver included in your plan, you must purchase your supplemental travel insurance within five to 21 days (depending upon the policy chosen) of making your initial trip deposit. Note: for group trips operated through affiliate organizations that collect trip deposits on behalf of From Lost to Found Travel, a cancel-for-any-reason waiver may not be available to all travelers; however, a pre-existing medical conditions waiver will be available depending upon the policy chosen. We highly encourage travelers to purchase trip cancellation/interruption, baggage delay/loss, medical/security evacuation and supplemental medical expense coverage, and to include cancel-for-any-reason coverage and pandemic coverage when available. Travelers are soley responsible for the cost of supplemental travel insurance and evacuation services and for completing all of the required application forms as per the instructions of the applicable vendor. Furthermore, if you decide NOT to purchase supplemental travel insurance or evacuation services, you must complete and return to us a signed Insurance Waiver, a copy of which will also be included in your trip sign-up package. From Lost to Found Travel recommendsSquaremouth and Global Rescue to provide a range of recommended insurance and evacuation service options for our travelers. For more information, please see Other Trip Costs – Travel Insurance. Itinerary Changes – We reserve the right to make reasonable changes to your itinerary prior to or during your trip if we believe it is advisable for your safety or comfort or if there is a cancellation or change of service by an airline, ground operator, hotel or other third-party.Substitution of hotels will be done with accommodations of similar comfort level and price wherever possible.Traveler-initiated changes to custom travel itineraries will be accommodated to the best of our ability; however, travelers are responsible for all additional costs associated with itinerary changes made either before departure or during their trip.
Cancellations and Refunds -All cancellations must be made in writing to From Lost to Found Travel, 2105 Pine Street, Philadelphia, Pennsylvania, 19103-6513.Our cancellation and refund policies are as follows2:
If you cancel:
a) 90 days or more before departure, you forfeit $300.00 plus any cancellation fees, surcharges or non-refundable deposits charged to us by individual hotels, airlines or other third-parties; b) 31 to 89 days before departure, you forfeit 50% of the land cost; and c) 30 days or less before departure, you forfeit 100% of the land cost.
Travelers who do not show up for their scheduled tour, for whatever reason, will be treated as if they had cancelled 30 days or less before departure. All refunds due pursuant to the terms clearly and conspicuously disclosed in these Terms and Conditions will be promptly paid to the traveler unless he or she advises us otherwise, in writing, after cancellation. No refunds will be given for any unused part of an itinerary whether voluntary, caused by airline delay or cancellation, or any other factor beyond our control including, but not limited to: terrorist activities; social or labor unrest; mechanical or structural failures of air, sea and ground transportation, accommodations or other infrastructure; diseases, pandemics or the threat thereof; quarantines; local laws or government actions, restrictions, alerts or states of emergency; WHO or CDC advisories or alerts; criminal acts such as theft, assault or vandalism; attacks by animals; bankruptcy or cessation of supplier or carrier services; climatic conditions; Acts of God; your failure to follow tour instructions; or traveler accidents or health related problems.
In the event of cancellation by a traveler, Travel Agency will not be held liable for any airline fees or penalties incurred due to the purchase of non-refundable airline tickets, or for any other non-refundable expenses incurred by travelers in preparing for their trip. Furthermore, Travel Agency will not be held liable for any losses incurred by travelers due to a supplier's or carrier's inability or refusal to issue refunds for unused parts of an itinerary. Since we will not waive our stated cancellation and refund policies regardless of cause, we highly encourage travelers to purchase trip cancellation/interruption, baggage delay/loss and supplemental medical expense insurance, and to include cancel-for-any-reason coverage and pandemic coverage when available. Security of Personal Belongings – We highly encourage you not to bring any items of significant value on your trip, including expensive jewelry or electronic devices.If you decide to bring with you items such as sophisticated camera equipment, you should remain vigilant in protecting the security of these items at all times.From Lost to Found Travel will not be held liable for the loss, theft or damage of any personal property or baggage brought with you on your trip. Acknowledgement of Risk -It is important to us that our guests remain safe on our trips and avoid common medical and other problems associated with international travel.However, there are risks associated with any kind of travel.Therefore, all travelers will be required to sign a standard Release, Assumption of Risk, Limitation of Liability and Indemnity Agreement acknowledging that they are aware of and assume responsibility for all of the risks associated with their trip.Travelers who have not signed this form by the time of trip departure will not be allowed to participate, and consistent with our cancellation and refund policies, no refunds will be given at that time. This acknowledgement of risk will be included with your comprehensive sign-up package and can be obtained prior to making your trip deposit by contacting the company. Traveler Conduct and Responsibility – Travelers are responsible for reading all of the pre-departure information provided to them, and for bringing the appropriate clothing, equipment and personal items with them on their trip. Travelers always should be considerate of other group members and people in the countries visited, and are responsible for conforming to standards of personal hygiene in order to minimize the risk of traveler illness.Smoking is not permitted in buses, cars or boats or in other designated non-smoking areas. Should the conduct of any traveler affect the operation of a group tour or threaten the rights, welfare or safety of other group members or any of our employees, associates or subcontractors, we reserve the right to remove such traveler from the tour.We also reserve the right to remove any traveler if we believe that his or her continued participation, due to medical or other reasons, would compromise the normal functioning of the tour.
For Washington Residents - If transportation or other services are cancelled by Travel Agency, all sums paid to Travel Agency for services not performed in accordance with the contract between Travel Agency and Traveler will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by Travel Agency to Traveler unless Traveler requests Travel Agency to apply the money to another travel product and/or date.
1 Please see "Legal - Disclosure Notices" for additional information regarding the Terms and Conditions of your contract for travel.
2 All travelers should refer to their "Confirmation of Booking" and "Terms and Conditions of Sale" for the specific Cancellation and Refund policies applicable to their trip.