Terms and Conditions of Sale
All of the following Terms and Conditions of Sale including:
- Trip Costs1;
- Payment Terms and Conditions2;
- Consumer Disclosure Notice;
- Seller of Travel Disclosure Notice;
- Disinsection and Hazardous Materials Disclosure Notice;
- U.S. Federal Real ID Act Disclosure Notice; and,
- Release, Assumption of Risk, Limitation of Liability and Indemnity Agreement3 (hereinafter “Terms and Conditions”)
apply to all travel and travel-related Services offered or sold by From Lost to Found Travel, LLC and any of its agents, employees, associates or affiliated companies (hereinafter "Travel Agency"). Read them carefully and please ask us any questions that you have related to these Terms and Conditions before you agree to be bound by them.
In these Terms and Conditions, the terms “Service” or “Services” shall encompass all tours, treks, expeditions, hotel rooms, flights, or leisure or other activities offered or sold by “Travel Agency.” The terms “you,” “your,” and “Traveler” are used interchangeably and are hereinafter defined as any individual who has entered into a contract, or attempted to enter into a contract, with Travel Agency for Services, regardless of whether such Services have commenced, been completed or are no longer available.
Your retention of tickets, reservations or booking confirmations after issuance shall constitute unwavering consent to these Terms and Conditions and an agreement to convey the contents hereto to any travel companions or group members you have purchased Services for or on behalf of.
All bookings of Services are also subject to the Terms and Conditions of the supplier or provider of the applicable Service. By placing an order with Travel Agency, you also agree to abide by the Terms and Conditions of the applicable supplier/provider without reservation, and to be bound by the limitations therein. If the supplier’s/provider’s Terms and Conditions are ever in conflict with the Terms and Conditions of Travel Agency, Travel Agency’s Terms and Conditions will control all issues relating to the liabilities and responsibilities of Travel Agency.
These Terms and Conditions, along with your Confirmation of Booking, constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter.
1 The exact items which are included in and excluded from your trip cost will be explicitly stated in your Terms and Conditions of Sale.
2 Our Payment Terms and Conditions can be found under "Pricing and Payment Terms."
3 As referenced in our Payment Terms and Conditions.
Consumer Disclosure Notice
PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL-RELATED SERVICES. PLEASE CHECK YOUR TRAVEL DOCUMENTS WHEN YOU RECEIVE THEM. CALL FROM LOST TO FOUND TRAVEL IF YOU HAVE ANY QUESTIONS.
Travel Agency does not own, manage, control or operate any transportation vehicles, hotels, restaurants or any other suppliers of services. Travel Agency is acting as a mere agent in selling travel-related services and in accepting reservations or bookings for services that are not directly supplied by Travel Agency (such as air and ground transportation, hotel accommodations, meals, tours, etc.). Travel Agency, therefore, shall not be responsible for breach of contract, failure to comply with any state, local or federal laws (such as the Americans with Disabilities Act), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience, injury or death to travelers, travelers' companions, group members or their heirs, executors, administrators, agents or assigns.
Unless the term "guaranteed" is specifically stated in writing on your tickets, confirmation of booking, or reservation itinerary, Travel Agency does not guarantee any of such supplier's rates, bookings, reservations, connections or scheduling terms. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen, and agree that Travel Agency will not be responsible if they are not satisfied.
Risks and Travel Insurance - Traveler assumes complete and full responsibility for, and hereby releases Travel Agency from, any duty of checking and verifying any and all passport, visa, vaccination or other entry requirements of each destination, and all safety and security conditions of such destination(s), during the length of the traveler’s proposed trip. It is the traveler’s responsibility to have a proper passport or government issued identification where permitted. For information concerning possible dangers at international destinations, visit the International Travel section of the U.S. Department of State’s web site at http://travel.state.gov/content/travel/en.html. For health and medical information, visit the U.S. Centers for Disease Control and Prevention’s web site at http://wwwnc.cdc.gov/travel/default.aspx or contact them directly at (800) CDC-INFO.
Travel Agency shall not be responsible for any injuries, losses, damages or death incurred in connection with: terrorist activities; social or labor unrest; mechanical or structural failures of air, sea and ground transportation, accommodations or other infrastructure; diseases or the threat thereof; quarantine; local laws or government actions; criminal acts such as theft, assault or vandalism; attacks by animals; bankruptcy or cessation of supplier or carrier services; climatic conditions; Acts of God; delays, changes or cancellation of travel due to weather conditions; hotel services; accidents or health related problems before, in-transit to (e.g., an accident on the way to a tour), during and after a tour; your failure to follow tour instructions; or any other actions, omissions or conditions outside of Travel Agency’s control. Furthermore, Travel Agency shall not be responsible for the loss, theft or damage of any personal property or baggage, or for any losses incurred by travelers due to a supplier's or carrier's inability or refusal to issue refunds for unused parts of an itinerary.
By embarking upon his or her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of these risks, as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency.
Disputes, Arbitration, Governing Law, Jurisdiction, Etc. - Travel Agency desires to maintain friendly relationships with its clients. In order to provide for a mutually beneficial relationship, Travel Agency has established an alternative dispute program in the event of a misunderstanding or dispute between Travel Agency and it clients. Any dispute concerning, relating to or referring to a tour, trek, expedition or other activity arranged by Travel Agency, these Terms and Conditions, our web site Terms of Use and Privacy Policy, our web site in general; or any literature or materials concerning Travel Agency, shall be resolved exclusively by binding arbitration held in Philadelphia, Pennsylvania and presided over by one arbiter from JAMS or another similar organization which specializes in the mediation and arbitration of disputes. The arbitrator’s decision shall be final and binding and judgment may be entered thereon. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party is entitled to the costs of the suit, including a reasonable attorney’s fee for having to compel arbitration or defend or enforce the award. Nothing herein will be construed to prevent any party’s use of injunction and/or any other prejudgment or provisional action or remedy. Any such action or remedy shall act as a waiver of the moving party’s right to compel arbitration of any dispute.
These Terms and Conditions and the relationship between Traveler and Travel Agency will be governed by the laws of the State of Pennsylvania without regard to its conflict of law provisions. Traveler and Travel Agency agree to submit to the personal jurisdiction of the federal and state courts located in Chester County with respect to any legal proceedings that may arise in connection with or relating to these Terms and Conditions or your relationship with Travel Agency. Traveler and Travel Agency agree to submit irrevocably to the jurisdiction of any such court in any such action, suit or proceeding and hereby agree not to assert, by way of motion, as a defense or otherwise, in any such action, suit or proceeding, any claim that: i) he, she or it is not subject personally to the jurisdiction of such court; ii) the venue is improper; or iii) this agreement or the subject matter hereof may not be enforced in or by such courts. TRAVELER RECOGNIZES AND AGREES THAT, BY PLACING AN ORDER FOR SERVICES FROM TRAVEL AGENCY, TRAVELER AND TRAVEL AGENCY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION WITH RESPECT TO THE CLAIMS COVERED BY THIS MANDATORY BINDING ARBITRATION PROVISION.
The failure of Travel Agency to act with respect to a breach of these Terms and Conditions by Traveler or others does not waive its right to act with respect to subsequent or similar breaches. Travel Agency does not guarantee it will take action against all breaches of these Terms and Conditions.
Severability - If any provision of these Terms and Conditions shall be held unlawful, void or unenforceable, that provision shall be deemed severable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Seller of Travel Disclosure Notice
California – From Lost to Found Travel, LLC is a registered Seller of Travel in the state of California, CST #2099721-40. Registration as a Seller of Travel does not constitute approval by the state of California. Pursuant to California law, this business has a trust account. This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.
Florida - From Lost to Found Travel, LLC is a registered Seller of Travel in the state of Florida, Florida Seller of Travel Registration #ST37826. Pursuant to Florida law, this business has a Surety Bond issued by Harco National Insurance Company in the amount of $10,000.
Washington - From Lost to Found Travel, LLC is a registered Seller of Travel in the state of Washington, Washington Seller of Travel Registration #603-008-040. Pursuant to Washington law, this business has a trust account.
Disinsection and Hazardous Materials Disclosure Notice
Certain flights to India may require insecticide spraying of aircraft prior to flight or while you are on the aircraft. Federal law requires that Travel Agency refer you to the U.S. Department of Transportation's disinsection website for further information.
U.S. federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks and flammable liquids, aboard aircraft traveling to and from the U.S. If you do not understand these restrictions, contact your airline or read the FAA's Pack Safe primer.
U.S. Federal Real ID Act Disclosure Notice
The U.S. Federal Real ID Act mandates strict security standards for state-issued driver's licenses and other forms of identification, and prohibits Federal agencies from accepting, for official purposes, identification that does not meet these standards. Beginning on May 7, 2025, every U.S. air traveler will need to present Real ID-compliant identification to board a domestic flight, and those holding a non-compliant driver's license will need to present an acceptable form of identification, such as a valid U.S. passport. To avoid disruption to your travel plans, you are strongly encouraged to consult with the Department of Homeland Security to determine whether your state-issued identification is Real ID-compliant and, if not, what alternate forms of identification will be accepted at the airport.
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